Shipping Policy

Last updated: August 6, 2026

At VELOURA, we strive to process and deliver all orders quickly and securely. Below you will find information about our order processing times, delivery estimates, and shipping conditions.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are not processed, prepared, or shipped on weekends or public holidays. During periods of high demand, promotional events, or holiday seasons, processing times may be slightly longer.

If there is a significant delay in processing your order, we will notify you by email.

Delivery Times

Once your order has been shipped, the estimated delivery time is:

• Standard Shipping: 7–10 business days

Delivery times are estimates only and may vary due to circumstances beyond our control, including severe weather, carrier delays, customs inspections, or periods of unusually high demand.

Shipping Costs

Free shipping is included on all orders. No shipping charges will be applied during checkout.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and instructions on how to track your shipment.

Please note that tracking information may take 24–48 hours to become available after shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at contacto@veloura.com.tw. We will make every reasonable effort to update the address before the order is shipped; however, we cannot guarantee changes once the order has been processed.

If an order is returned due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for any reshipping costs.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate the issue with the shipping carrier.

If the carrier confirms that the package has been lost, we will work with you to provide an appropriate resolution, which may include a replacement or a refund, as applicable.

We are not responsible for delays caused by shipping carriers, adverse weather conditions, customs procedures, or any other circumstances beyond our reasonable control.

Damaged Packages

If you receive a damaged order or the wrong item, please contact us within 7 days of receiving your order.

To help us resolve the issue as quickly as possible, we may ask you to provide:

• Photos of the package

• Photos of the item(s) received

• Your order number

We will review each case individually and provide an appropriate resolution, which may include a replacement or a refund, where applicable.

International Shipping

At this time, we only ship within the United States.

Contact

If you have any questions regarding the shipping of your order, please contact us at:

Email Address: contacto@veloura.com.tw