Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days from the delivery date shown by the shipping carrier to request a return.

To be eligible for a return, the item must be in the same condition that you received it: unused, with its original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at contacto@veloura.com.tw.

We are not responsible for returns lost in transit. We recommend keeping your return tracking number until your return has been received and processed.

If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If the return is due to our error or because the product is defective, we will cover the return shipping costs.

If the return is due to a change of mind, the customer is responsible for the return shipping costs.

If you have any questions regarding returns, you may contact us at contacto@veloura.com.tw.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom-made or personalized products

• Personal care items (such as beauty products)

We also do not accept returns of hazardous materials, flammable liquids, or gases.

If you have any questions about whether a specific item is eligible for return, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

We reserve the right to refuse returns of items that show signs of use, have been damaged, have been washed, or are returned without all original accessories or packaging.

Exchanges

The fastest way to ensure you get the item you want is to return the item you currently have. Once your return has been accepted, you can place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card issuer to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at contacto@veloura.com.tw.