Terms of service

Terms of Service

Last updated: August 6, 2026

GENERAL INFORMATION

Welcome to VELOURA! Throughout these Terms, the terms "we," "us," and "our" refer to VELOURA. VELOURA operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services") to provide you, the customer, with a curated shopping experience. VELOURA is powered by Shopify, which enables us to provide the Services.

The following terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully, as they contain important information regarding your legal rights and cover topics such as warranties, disclaimers, and limitations of liability.

By visiting, accessing, browsing, or otherwise using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you must not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use the Services on devices that you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be required to provide certain information, such as your email address, billing information, payment information, and shipping details. You represent and warrant that all information you provide through our store is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every reasonable effort to display our products and services as accurately as possible in our online store. However, please note that product colors and appearance may vary depending on the device you use to access the store and your device's display settings.

We do not guarantee that the appearance, quality, or other characteristics of any product or service you purchase will meet your expectations or exactly match how it is displayed or described in our online store.

All product descriptions are subject to change at any time without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of any product or service that we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.

SECTION 3 – ORDERS

By placing an order, you are making an offer to purchase our products or services. VELOURA reserves the right to accept or reject any order at its sole discretion and for any reason.

Your order will not be accepted until VELOURA confirms its acceptance. We must receive and successfully process your payment before your order is accepted.

You should carefully review your order before completing your purchase, as VELOURA may not be able to process cancellation requests once an order has been accepted.

If we reject, modify, or cancel an order, we will attempt to notify you using the email address, billing address, or telephone number you provided when placing the order.

Returns and exchanges are permitted only in accordance with our Returns & Refunds Policy.

You represent and warrant that any purchase made through our Services is intended for your personal or household use only and not for resale or commercial export.

SECTION 4 – PRICING AND BILLING

Prices, discounts, and promotions are subject to change without prior notice.

The price charged for a product or service will be the price in effect at the time your order is placed and will be stated in your order confirmation email.

Unless expressly stated otherwise, published prices do not include applicable taxes, shipping charges, handling fees, customs duties, import taxes, or other governmental charges.

Prices displayed in our online store may differ from prices offered in physical retail locations or through other websites or retailers operated by third parties.

From time to time, we may offer promotions through the Services that are governed by separate terms and conditions. In the event of any conflict between the terms of a promotion and these Terms of Service, the promotional terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You further agree to promptly update your account information, including your email address, payment details, and expiration dates, so that we can complete your transactions and contact you as necessary.

You represent and warrant that:

  • The payment information you provide is true, accurate, and complete.

  • You are duly authorized to use the payment method provided.

  • Charges incurred by you will be honored by your payment provider.

  • You will pay all amounts due at the published prices, including any applicable shipping, handling charges, taxes, duties, or other fees.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for shipping or delivery delays. All delivery timeframes are estimates only and are not guaranteed.

We shall not be liable for delays caused by shipping carriers, customs procedures, weather conditions, or any events beyond our reasonable control.

Ownership of and risk of loss for products pass to you once the products have been delivered to the shipping carrier.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, service marks, trade names, text, displays, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement thereof, are owned by VELOURA, its affiliates, or its licensors and are protected by United States and international copyright, trademark, patent, and other intellectual property laws.

These Terms of Service permit you to use the Services solely for your personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material available through the Services without our prior written consent.

Except as expressly provided in these Terms, nothing contained herein grants or shall be construed as granting you any license or other rights under any patent, trademark, copyright, or other intellectual property rights of VELOURA, Shopify, or any third party.

Unauthorized use of the Services may violate federal, state, and international intellectual property laws. All rights not expressly granted herein are reserved by VELOURA.

The names, logos, product names, service names, designs, and slogans of VELOURA are trademarks of VELOURA, its affiliates, or licensors. You may not use such trademarks without our prior written permission.

The Shopify name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other trademarks, service marks, logos, and trade names appearing in the Services are the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools made available as part of the Services over which we neither monitor nor have any control or input.

You acknowledge and agree that such tools are provided on an "as is" and "as available" basis without any warranties, representations, conditions, or endorsements of any kind.

We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the Services is entirely at your own risk and discretion. You are responsible for ensuring that you understand and agree to the terms under which such tools are provided by the relevant third-party providers.

We may also introduce new features, tools, services, or resources in the future. Such new features and services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials or links to third-party websites, applications, or services (including embedded third-party functionality).

We are not responsible for examining or evaluating the content, accuracy, availability, or practices of any third-party websites or materials.

If you choose to leave our Services and access any third-party website or service, you do so entirely at your own risk.

We shall not be liable for any damages or losses arising from your access to, purchase from, or use of any third-party websites, products, services, resources, or content.

You should carefully review the policies and practices of any third party before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

VELOURA operates its online store using Shopify's technology, which enables us to provide the Services.

However, all purchases and sales made through our store are conducted directly between you and VELOURA.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the transactions between you and VELOURA, including any injury, damage, loss, or claim arising from your purchase of products or services.

You expressly release Shopify and its affiliates from any claims, liabilities, damages, or losses arising out of or relating to your transactions with VELOURA.

SECTION 10 – PRIVACY POLICY

All personal information collected through the Services is governed by our Privacy Policy.

Certain personal information may also be subject to Shopify's Privacy Policy.

By using the Services, you acknowledge that you have read and understood our Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify, as well as with third-party service providers that may be located outside your country of residence, for the purpose of providing the Services.

For more information about how VELOURA, Shopify, and our service providers collect, use, and process your personal information, please refer to our Privacy Policy.

SECTION 11 – COMMENTS

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, reviews, proposals, plans, or other content (collectively, "Comments"), you grant VELOURA a perpetual, worldwide, royalty-free, transferable, sublicensable, and non-exclusive license to use, reproduce, modify, publish, distribute, display, and otherwise exploit such Comments in any media and for any purpose, including commercial purposes.

We may use this license, for example, to operate, provide, improve, optimize, and promote the Services, as well as to fulfill our obligations and exercise our rights under these Terms of Service.

You further represent and warrant that:

  • You own or otherwise control all rights necessary to the Comments you submit.

  • You have disclosed any compensation or incentives received in connection with your Comments.

  • Your Comments comply with these Terms of Service.

We have no obligation to:

  • Maintain any Comments in confidence.

  • Pay compensation for any Comments.

  • Respond to any Comments.

We may, but are under no obligation to, monitor, edit, or remove any Comments that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, abusive, infringing, or otherwise objectionable, or that violate these Terms of Service or the intellectual property rights of any party.

You agree that your Comments will not violate any third-party rights, including copyright, trademark, privacy, publicity, or other proprietary rights. Your Comments must not contain unlawful, defamatory, abusive, obscene, or misleading content, nor contain any viruses, malware, or other harmful code that could affect the operation of the Services or any related website.

You may not use a false email address, impersonate another person or entity, or otherwise mislead us or third parties regarding the origin of any Comments.

You are solely responsible for the Comments you submit and for their accuracy. We assume no responsibility or liability for any Comments posted by you or by any third party.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

From time to time, information available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or product availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after you have submitted your order.

SECTION 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes.

You may not use the Services, directly or indirectly:

  • For any unlawful, fraudulent, or malicious purpose.

  • To violate any applicable international, federal, state, provincial, or local law or regulation.

  • To infringe our intellectual property rights or those of any third party.

  • To harass, abuse, insult, defame, intimidate, threaten, or discriminate against any person.

  • To submit false or misleading information.

  • To upload, transmit, or distribute any material that violates these Terms.

  • To send unsolicited advertising, spam, chain letters, or similar communications.

  • To impersonate any person or entity.

  • To engage in any conduct that restricts or interferes with another person's use or enjoyment of the Services or that could damage VELOURA, Shopify, or other users.

You also agree not to:

  • Upload or transmit viruses, malware, or any malicious code.

  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without authorization.

  • Collect or track the personal information of others.

  • Engage in phishing, spoofing, pharming, or similar fraudulent activities.

  • Use robots, spiders, crawlers, scraping tools, automated data collection tools, artificial intelligence agents, or any other automated or manual means to access or interact with the Services.

  • Circumvent, disable, or interfere with any security features, CAPTCHA systems, robot exclusion mechanisms, or other technologies used to protect the Services.

We reserve the right to suspend, restrict, or terminate your access to the Services at any time, without prior notice, if we determine that you have violated these Terms.

SECTION 14 – AGENTS

14.1

This section ("Agent Terms") applies if you use, enable, authorize, or cause any Agent to access, use, or interact with the Services.

An Agent means any software or service that performs autonomous or semi-autonomous actions on behalf of a person or organization, with or without direct human supervision.

14.2

No Agent may access, use, or interact with the Services unless it continuously identifies itself and complies with the requirements set forth in Section 14.4 below.

In addition, no Agent may access or use the Services if we have requested that such Agent refrain from doing so.

14.3

We reserve the right to limit, including through technical measures, how any Agent accesses, uses, or interacts with the Services.

14.4

Agents must:

  • Clearly identify every HTTP/HTTPS request as originating from an Agent by including "Agent/[Agent Name]" within the request's User-Agent string.

  • Not conceal or misrepresent that interactions originate from an Agent, including by imitating human behavior or bypassing CAPTCHA or similar verification systems.

  • Truthfully respond to any inquiry intended to determine whether an interaction originates from a human or an automated system.

  • Not bypass or interfere with any technical measures intended to regulate or restrict Agent access to the Services.

SECTION 15 – TERMINATION

We may terminate these Terms of Service or suspend or terminate your access to all or part of the Services at any time, for any reason, and without prior notice.

You remain responsible for all obligations and amounts due up to the effective date of termination.

The following provisions shall survive termination:

  • Intellectual Property

  • Comments

  • Termination

  • Disclaimer of Warranties

  • Limitation of Liability

  • Indemnification

  • Severability

  • Waiver and Entire Agreement

  • Assignment

  • Governing Law

  • Privacy Policy

  • Any other provision that by its nature should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

The information made available through the Services is provided for general informational purposes only.

We do not warrant the accuracy, completeness, reliability, or usefulness of any information made available through the Services. Any reliance you place on such information is strictly at your own risk.

To the fullest extent permitted by applicable law, unless expressly stated otherwise by VELOURA, the Services and all products offered through the Services are provided "AS IS" and "AS AVAILABLE", without any representations, warranties, or conditions of any kind, whether express or implied.

This includes, without limitation, any implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not warrant that the Services will be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components.

Some jurisdictions do not allow the exclusion or limitation of certain warranties, so some of the above exclusions may not apply to you.

SECTION 17 – LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VELOURA, ITS AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, OR SHOPIFY AND ITS AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF SAVINGS, LOSS OF DATA, COST OF REPLACEMENT GOODS OR SERVICES, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.

THIS LIMITATION APPLIES TO ANY CLAIM ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES, YOUR INABILITY TO USE THE SERVICES, ANY PRODUCTS PURCHASED THROUGH THE SERVICES, OR ANY CONTENT MADE AVAILABLE THROUGH THE SERVICES, INCLUDING ANY ERRORS OR OMISSIONS, EVEN IF VELOURA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless VELOURA, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  1. Your breach of these Terms of Service or any documents incorporated by reference;

  2. Your violation of any applicable law or the rights of any third party; or

  3. Your access to or use of the Services.

We will notify you promptly of any indemnifiable claim, provided that any failure to provide prompt notice shall not relieve you of your obligations except to the extent that you are materially prejudiced by such delay.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification at your expense, including the selection of legal counsel. You agree to cooperate fully in the defense of any such claim.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision shall nevertheless be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service.

Such determination shall not affect the validity and enforceability of any remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this website or relating to the Services, constitute the entire agreement and understanding between you and VELOURA regarding your use of the Services and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 – ASSIGNMENT

You may not assign, transfer, delegate, or otherwise convey these Terms of Service or any of your rights or obligations hereunder without our prior written consent. Any attempted assignment in violation of this provision shall be null and void.

We may assign, transfer, or delegate these Terms of Service, in whole or in part, without notice to you or your consent.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements under which we provide you with Services shall be governed by and construed in accordance with the laws of the jurisdiction in which VELOURA is established, without regard to its conflict of law principles.

You and VELOURA agree to submit to the exclusive jurisdiction of the competent state and federal courts located in that jurisdiction, except where applicable law provides otherwise.

SECTION 23 – HEADINGS

The headings used in these Terms of Service are included for convenience only and shall not affect the interpretation of any provision.

SECTION 24 – CHANGES TO THESE TERMS OF SERVICE

You may review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting revisions on our website.

It is your responsibility to review these Terms periodically for changes.

Where required by applicable law, we will notify you of any material changes before they become effective.

Your continued access to or use of the Services after any changes become effective constitutes your acceptance of the revised Terms of Service.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Email: contacto@veloura.com.tw